The night before I was to leave for Salina (I was going to spend the night there and then complete the road trip the day after), I had made a reservation at the Baymont Inn there there by Braum's. We always stay there, so I figured why not. Of course, the next day I decide that I'm not going, so I figured the reservation was toast since the full refund cancellation time was Thursday at midnight.
Well, the next night, Laura had called Baymont to see if they could refund due to the ice storm. The lady was apparently nice enough to so Laura called Orbitz to do the refund since I booked it through there. I wouldn't have been able to do it. That's why I love her!